Delays arising with the courier or Royal Mail are outside of our control and are not completely unavoidable.
We cannot take responsibility where this is not been achieved but will make every effort to ensure your item reaches you as quickly as possible. raw material supplies, labour, courier breakdown etc. Occasionally due to circumstances outside of our control i.e. We will make every effort to ensure that your item is dispatched and delivered next day. Orders with a made/prepare to order lead time will be dispatched together, once the last item has been completed in production. We will endeavour to contact or inform you whenever any items fall outside this 7-10 working day range or if an item becomes unavailable, due to another local works or artist for which we rely upon them for all or component parts of a product. Christmas) this may take longer due to circumstances beyond our control. Delivery is kerbside only.ĭuring the busiest times of year (i.e. Items which are larger are generally dispatched within 7-10 working days as finishing and packaging work may take significantly longer. We accept no responsibility for DPD courier services.įor items which are up to a shoe box in size, we do make every effort to dispatch in 48 working hours. After 7 days, the parcel will be returned to Black Country Metal Works whereby a maximum of 25% restocking fee may be charged and fees will apply for resending. At this time, it is up to you, the consignee, to collect the parcel within 7 days. Here is a great looking solid brass door knocker/bell in very good order.It is heavy at approx 700grams and measures approx 7 inches long by approx 5 inches. With this, a second text message will be sent to say the parcel has arrived at the designated drop off point and location details will be shared. You, the consignee will be notified via text message to say the parcel has been taken the local drop off point as no one was home. In the event that you are not home, the courier, DPD, will take the parcel to a local drop off point, on average a 5-mile radius from the original delivery point. This initial delivery timeframe will be provided via text message or email from DPD through their tracking service.
BRASS BIRD BELL DRIVERS
Please note, our third-party couriers DPD, have advised that their drivers are operating to a tight schedule and therefore will only attempt delivery once.
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